Privacy policy
Last updated June 12, 2026
1.1. This Privacy Policy describes,
Brand IVBIOTICS
Reg. No. 40203492747
Riga, Upenu Street 19-99, LV 1084
Phone 24334131.
Support email: info@ivbiotic.eu (hereinafter also referred to as the “Data Controller”) obtains, processes, and stores personal data that https://ivbiotic.eu obtains from its customers and persons who visit the website (hereinafter referred to as the “Data Subject” or “You”).
1.2. Personal data is any information relating to an identified or identifiable natural person, i.e., the Data Subject. Processing is any operation related to personal data, such as obtaining, recording, modifying, using, viewing, erasing, or destroying.
1.3. The Data Controller complies with the data processing principles provided by legislation and is able to confirm that personal data is processed in accordance with the applicable legislation.
2. Obtaining, Processing, and Storage of Personal Data.
2.1. The Data Controller obtains, processes, and stores personally identifiable information mainly using the online store website and email.
2.2. By visiting and using the services provided in the online store, You agree that any information provided is used and managed in accordance with the purposes set out in the Privacy Policy.
2.3. The Data Subject is responsible for ensuring that the submitted personal data is correct, accurate, and complete. Knowingly providing false information is considered a violation of our Privacy Policy. The Data Subject is obliged to immediately notify the Data Controller of any changes in the submitted personal data.
2.4. The Data Controller is not responsible for damages caused to the Data Subject or third parties if they arise due to falsely submitted personal data.
3. Processing of Customers' Personal Data
3.1. The Data Controller may process the following personal data:
3.1.1. Name, surname
3.1.2. Date of birth
3.1.3. Contact information (email address and/or phone number)
3.1.4. Transaction data (purchased goods, delivery address, price, payment information, etc.).
3.1.5. Any other information submitted to us during the purchase of services and goods offered on the site or when communicating with us.
3.2. In addition to the above, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.
3.3. The legal basis for processing personal data is Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation:
- a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
- b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
- c) processing is necessary for compliance with a legal obligation to which the controller is subject;
- f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
3.4. The Data Controller stores and processes the Data Subject's personal data as long as at least one of the following criteria exists:
3.4.1. Personal data is necessary for the purposes for which it was received;
3.4.2. As long as the Data Controller and/or the Data Subject can realize their legitimate interests in the manner prescribed by external regulatory acts, such as submitting objections or bringing or conducting a claim in court;
3.4.3. As long as there is a legal obligation to store the data, such as in accordance with the Accounting Law;
3.4.4. As long as the Data Subject's consent to the relevant processing of personal data is valid, if there is no other legal basis for processing personal data.
Upon termination of the circumstances mentioned in this point, the Data Subject's personal data storage period also terminates, and all relevant personal data is irreversibly deleted from computer systems and electronic and/or paper documents that contained the relevant personal data or these documents are anonymized.
3.5. To fulfill its obligations to You, the Data Controller has the right to transfer Your personal data to cooperation partners, data processors who perform the necessary data processing on our behalf, such as accountants, courier services, etc. The data processor is the controller of personal data. Payment processing is provided by the payment platform makecommerce.lv, so our company transfers the personal data necessary for payment execution to the platform owner Maksekeskus AS.
Upon request, we may transfer Your personal data to state and law enforcement authorities to defend our legal interests if necessary by drafting, submitting, and defending legal claims.
3.6. When processing and storing personal data, the Data Controller implements organizational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.
4. Data Subject's Rights
4.1. In accordance with the General Data Protection Regulation and the legislation of the Republic of Latvia, You have the rights:
4.1.1. To access Your personal data, receive information about their processing, as well as request a copy of Your personal data in electronic format and the right to transfer this data to another controller (data portability);
4.1.2. To request the correction of incorrect, inaccurate, or incomplete personal data;
4.1.3. To delete Your personal data (“to be forgotten”), except in cases where the law requires the data to be retained;
4.1.4. To withdraw Your previously given consent to the processing of personal data;
4.1.5. To restrict the processing of Your data – the right to request that we temporarily stop processing all Your personal data;
4.1.6. To contact the Data State Inspectorate
You can submit a request for the exercise of Your rights by filling out the form in person at Riga, Upenu Street 19-99, LV 1084, or by sending the request electronically to the customer support service at info@ivbiotic.eu.
5. Final Provisions
5.1. This Privacy Policy has been developed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as well as the laws in force in the Republic of Latvia and the European Union.
5.2. The Data Controller has the right to make changes or additions to the Privacy Policy at any time and without prior notice. Amendments take effect after their publication on the website https://ivbiotic.eu